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Consumer Law

Energy Conservation Programs for People with Low Incomes

Tuesday November 15, 2011 at 12:00 p.m.

This webinar is Part II of a two-part series from the Low-Income Energy Network (LIEN) on the Ontario Energy Board's (OEB) Low-Income Energy Assistance Program (LEAP). It reviews LIEN's energy poverty strategy and looks at the targeted energy conservation programs offered by gas and electric utilities. The webinar includes presentations by representatives from Ontario Power Authority, gas companies, and LIEN staff.

Space is limited so register today.

LEAP Emergency Financial Assistance, Customer Service, Compliance and Enforcement

Recorded on November 10, 2011. This webinar is Part I of a two-part series from the Low-Income Energy Network (LIEN) on the Ontario Energy Board's (OEB) Low-Income Energy Assistance Program (LEAP). It reviews LIEN's energy poverty strategy and looks at LEAP emergency financial assistance, more flexible customer service rules, and compliance and enforcement issues. The webinar includes presentations by OEB and LIEN staff.

To watch and listen to the webinar, click on the embedded player below.

Unfair Practices under the Consumer Protection Act

Monday November 14, 2011 at 12:00 p.m.
This interactive webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc, looks at the specific protections afforded by the Consumer Protection Act (CPA). It covers the impact of false, misleading, or deceptive representations by vendors. Case studies, including those raised by webinar attendees, illustrate how the CPA can be used to free consumers from obligations that were improperly induced in violation of the Act.

Re-billers and the Energy Consumer Protection Act 2010

Recorded on Monday, October 17, 2011 (59 minutes )

This webinar is presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc. It revisits an area of concern for consumers: energy re-billing. With the passage of the Energy Consumer Protection Act, 2010 (ECPA), consumers have enhanced protections with regard to energy re-billers, their marketing practices, and re-billing contracts entered into after January 1, 2011. The webinar presents information to help consumers recognize the need for caution if contacted by an energy re-biller, and to be better informed about their rights if they find themselves trapped in an unfavourable re-billing contract.

Private Career Colleges Act

Recorded on January 17, 2011 (62 minutes) This webinar is for service providers. It is presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc. Many Ontarians are returning to private career colleges to upgrade their skills in a demanding job market. Also, new immigrants are often attracted to Ontario with the promise of a solid education through these schools. While there are many well-regarded private colleges, a small number do not meet the educational requirements set by the Ministry of Training, Colleges and Universities.

Motor Vehicle Dealers Act

Recorded on October 18, 2010 at 12:00 p.m. (56 minutes). This webinar is presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc. New and used motor vehicle sales and leases in Ontario are now the subject of tougher consumer protection laws as of January 1, 2010. The new Motor Vehicle Dealers Act, 2002, requires all dealers to be registered with the Ontario Motor Vehicle Industry Council and subject to a code of ethics. There are also mandatory disclosure requirements relating to the vehicle's history, a 90-day cooling off period for key non-disclosures, and all-inclusive pricing required in all advertising.

Pay Day Loans Act

Recorded on Thursday, Sept 13, 2010 (66 minutes). This webinar is presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc. Many Ontarians rely on pay day loan companies to tide them over between pay cheques. For a fee, these businesses will provide a cash advance in exchange for a promise to repay the loan once the pay cheque is due.

Assisting Victims of Identity Theft

Recorded on June 7, 2010 (65 minutes). Part II of a two-part series on identity theft, this webinar reviews strategies and remedies for community workers who assist victims of identity theft. It is presented by Margaret Capes of Community Law School (Sarnia-Lambton) Inc., Dan Chometa of Consolidated Credit Counseling Services of Canada Inc., and Elaine Magil of WoodGreen Community Services.

Identity Theft: An Overview

Recorded on May 19, 2010 (37 minutes). Part I of a two-part series on identity theft and presented by Dan Chometa from Consolidated Credit Counseling Services of Canada, this webinar gives an overview of identity theft, including how it happens, how to prevent it, what the signs are that show you may be a victim, and what to do about it.

Cell Phone Contracts

Recorded on May 17, 2010 (55 minutes). This webinar, presented by Margaret Capes, Legal Education Coordinator of Community Law School (Sarnia-Lambton) Inc., looks at cell phone contracts, legislation and agencies that govern the cell phone industry, the rights of consumers and remedies available to them when they find their service contract untenable, and how and where to complain about an unresponsive service provider.